ITIL Foundation and Certification

121 Duration: 25 Hours

The ITIL certification is considered as the entry level qualification in the field of the Information Technology Infrastructure Library certification path. ITIL training focuses on the key elements which include Lifecycle of ITIL Phase Interactions & Outcomes, ITSM processes, and Service Management best practices.

Trigent, JP Morgan, TCS and many Top IT companies prefer ITIL certification

The Average annual salary of an ITIL certified professional is $85,739 PA

Lifetime access

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Real-time case studies

Project integrated into the Curriculum

24*7 Support from our team of administrators

Self Paced Learning

₹10,800 /₹12,000

  • Premium-quality materials
  • Self-learning content
  • Course Designed by industry specialists
  • Real Time Case Studies

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Instructor Led Live Training

₹14,400 /₹16,000

  • Premium-quality materials
  • Self-learning content
  • Course Designed by industry specialists
  • Lifetime access to led live coaching classes
  • Real Time Case Studies
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    • Service Management as a Practice

      • 1.1 - Best-Practice Approaches and ITIL
      • 1.2 - Why Is ITIL So Successful?
      • 1.3 - Services, Customers, and Stakeholders
      • 1.4 - IT Service Management
      • 1.5 - IT Service Provider Types
      • 1.6 - Understanding Processes and Functions
      • 1.7 - Processes in the Service Lifecycle
      • 1.8 - The Process Model
      • 1.9 - Process Characteristics
      • 1.10 - Organizing for Service Management

    • Understanding Service Strategy

      • 2.1 - Overview
      • 2.2 - TWO Understanding Key Concept
      • 2.3 - Understanding Patterns of Business Activity

    • Service Strategy Processes

      • 3.1 - Understanding SPM
      • 3.2 - Purpose of SPM
      • 3.3 - Objectives of SPM
      • 3.4 - Scope of SPM
      • 3.5 - The Service Portfolio
      • 3.6 - Purpose of Financial Management
      • 3.7 - Objectives of Financial Management
      • 3.8 - Scope of Financial Management
      • 3.9 - Preparing and Using a Business Case
      • 3.10 - Understanding BPM
      • 3.11 - Purpose of the BPM Process
      • 3.12 - Objectives of the BPM Process
      • 3.13 - Scope of the BPM Process
      • 3.14 - Overview
      • 3.15 - Understanding Key Concept
      • 3.16 - Understanding Patterns of Business Activity

    • Understanding Service Design

      • 4.1 - Understanding the Purpose
      • 4.2 - Understanding the Objectives
      • 4.3 - Understanding the Scope for Service Design
      • 4.4 - Four Key Elements of Service Design
      • 4.5 - Five Major Aspects of Service Design

    • Service Level Management

      • 5.1 - The Purpose, Objectives & Scope
      • 5.2 - Capturing Service Level Requirements
      • 5.3 - Understanding the Service Level Agreement
      • 5.4 - Monitoring and Improving Service Delivery

    • The Other Service Design Processes

      • 6.1 - Service Catalog Management
      • 6.2 - Purpose of the Service Catalog Management
      • 6.3 - Objectives of the Service Catalog Management
      • 6.4 - Scope of the Service Catalog Management
      • 6.5 - Availability Management
      • 6.6 - Effect of Downtime on Vital Business Functions
      • 6.7 - Information Security Management
      • 6.8 - Supplier Management
      • 6.9 - Capacity Management
      • 6.10 - IT Service Continuity Management

    • Service Design Roles

      • 7.1 - Roles and Responsibilities
      • 7.2 - Service Management 144
      • 7.3 - Service Owner
      • 7.4 - Process Owner
      • 7.5 - Process Manager
      • 7.6 - Process Practitioner
      • 7.7 - Designing Roles Using the RACI Model
      • 7.8 - Competence and Training

    • Service Transition and Change Management

      • 8.1 - Understanding Service Transition
      • 8.2 - Intro to the Change Management Process

    • Service Transition Processes

      • 9.1 - Transition Planning and Support
      • 9.2 - Service Asset and Configuration Management
      • 9.3 - Knowledge Management
      • 9.4 - Release and Deployment Management

    • Delivering the Service Operation Lifecycle

      • 10.1 - Understanding the Purpose
      • 10.2 - Understanding the Objectives
      • 10.3 - Understanding the Scope
      • 10.4 - Organizing for Service Operations
      • 10.5 - Overlapping Responsibilities Between Functions
      • 10.6 - The Service Desk Function

    • The Major Service Operation Processes

      • 11.1 - Incidents and Problems
      • 11.2 - Two Key Service Management Concepts
      • 11.3 - Interfaces
      • 11.4 - Service Strategy
      • 11.5 - Service Design
      • 11.6 - Service Transition
      • 11.7 - Continual Service Improvement

    • The Other Service Operation Processes

      • 12.1 - Event Management
      • 12.2 - Request Fulfillment
      • 12.3 - Access Management

    • Understanding Continual Service Improvement

      • 13.1 - Achieving Continual Service Improvement
      • 13.2 - The Seven-Step Improvement Process
      • 13.3 - DIKW and the Seven-Step Improvement Process
      • 13.4 - PDCA and the Seven-Step Improvement Process

    ITIL Foundation and Certification

    Course Completion Certificate will be given on the completion of Real-time Project work and the minimum scoring is at least 60%. Asha24 certification is well recognized in top  MNCs and IT Companies

    Hey, its Marianna Allen here, an Architect, SME, Manager.
    With 12+ years of experience in development and training.
    Teaching is not my job, its my passion.
    My courses will take you from Ground Zero to Expert.

    Do you offer any discount/offer?

    Yes, offers keep changing from time to time. You can chat with us or call our training coordinator for more details

    Is there any demo video which i can watch before enrolling to the course?

    Yes, we have provided a Demo video section on each course page so that you can get a glimpse into the course you want to enroll

    How soon after signing up would I get access to the learning content?

    Yes, we will provide access to all the learning materials after the complete payment for the course

    What if i miss a class?

    You have two options available:

    1. You can attend the missed session, in any other live batch

    2. You can view the recorded session of that class available in your LMS

    Who are the instructor at Asha24?

    All the instructors at Asha24 are practitioners from the Industry with many years of experience. They are experts in the subject and are trained to provide you an excellent learning experience

    Do you provide the software installation for the training?

    Yes, we will provide you the link from where you can download the required software with necessary data

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